FAQs

Only on this website. We sell directly, so you get your tickets straight from us with no ticket-agency fees. Every price you see already includes our booking fee, so there are no extra charges at checkout. Tickets bought anywhere else may not be valid.

As soon as you pay, you'll see your tickets with QR codes on screen, and they're sent to your email. Show the QR code on your phone at the gate, or print it out.

Yes — choose Klarna at checkout to spread the cost.

Every level gets you into the whole festival. Silver adds a quieter campsite closer to the arena with better facilities and a private bar. Gold adds our best campsite, the lakeside hospitality area, breakfast and parking. See the tickets page for full details.

Tickets are non-refundable unless the festival is cancelled. If you can't come, you'll be able to transfer your ticket to a friend — full details are in our terms and conditions.

Check your spam folder first. If it's not there, contact us with the email address you used and your order reference if you have it.

Archfest is a festival for future DJs, so young people are very welcome. Under-16s must be with a responsible adult aged 18 or over at all times, and that adult needs their own ticket.

Yes, everyone entering the festival needs a ticket. Check the tickets page for any child or family options before you buy.

Tell any member of staff or go to an Info point straight away. Our welfare team is trained to reunite families quickly. See Safety & Welfare for more.

Weekend and 2-day camping tickets include a space to pitch your own tent in the campsite for your level. Day tickets don't include camping.

Yes — book a pre-pitched dome tent or a boutique bell tent, and it'll be ready when you arrive.

Yes, with a live-in vehicle pitch. You'll also need a camping ticket for everyone staying.

Yes. Silver and Gold campsites have upgraded toilets and hot showers.

Your ticket, photo ID, a refillable water bottle, sun cream, a waterproof and comfy shoes. Campers: tent, sleeping bag, torch and a portable phone charger.

Glass, weapons, illegal substances, fireworks, flares, gazebos (in the vehicle field), drones and professional recording equipment. Security may search bags on entry.

Yes — refill your bottle for free at the water points marked on the site map.

Yes, see Lockers & Charging. Silver campers also get charging lockers.

Most bars and food vendors take cards and phone payments. It's worth bringing a little cash just in case.

Closer to the festival. They'll appear in the Archfest app first, where you can build your own plan.

Send us your mix through the Apply to Play form. We give our stages to new DJs every year.