How we collect, use and look after your personal information.
Archfest is organised by [Company name, registered address and ICO registration number to be confirmed]. We're the "controller" of the personal information described here. You can contact us through our contact page.
Your name, email address and what you've bought. Payments are handled securely by Stripe (and Klarna if you choose it). We never see or store your full card details.
Your DJ name, real name, contact details, age, town, music details, links you share, and — for under-18s — a parent or guardian's contact details.
Your name, email address, any order reference and your message.
When your ticket is scanned we record the time. The festival may be filmed and photographed.
We don't use advertising or tracking cookies. Your favourite sets in the Archfest app are stored on your own phone, not sent to us. To protect our forms from spam we keep a one-way code made from your connection details, which can't be turned back into your IP address.
Only the services we need to run the festival: Stripe and Klarna (payments), our hosting provider (Hostinger, in [location to be confirmed]) and our email provider [to be confirmed]. We don't sell your information.
Ticket and order records: [period to be confirmed, e.g. 6 years for accounting]. Applications to play: [period to be confirmed, e.g. 12 months after the festival]. Contact messages: [period to be confirmed].
Many of our applicants and guests are under 18. We ask for a parent or guardian's details for applicants under 18 and contact them before booking any performance.
You can ask to see, correct or delete the information we hold about you, object to how we use it, or ask us to limit it. Contact us to make a request. If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office (ico.org.uk).
Last updated: [date]