Terms & Conditions

1. About us

Archfest 2027 ("the festival") is organised by [Company name, company number and registered address to be confirmed] ("we", "us"). The festival takes place at Redricks Lakes, Redricks Lane, Sawbridgeworth, Herts, CM21 0RL on 6–8 August 2027.

2. Buying tickets

• Tickets are only valid if bought from archfest.co.uk. We can't accept tickets bought from anyone else.
• Your order is confirmed once payment has been taken and you've been shown your tickets. Prices include booking fees.
• Each QR code can only be scanned once. Keep your tickets safe and don't share images of them.
• We may limit how many tickets one person can buy.

3. Paying with Klarna

If you choose Klarna at checkout, your payment agreement is with Klarna, not with us. Klarna's own terms apply to your repayments.

4. Refunds, changes and transfers

• Tickets are non-refundable except where the law says otherwise or the festival is cancelled.
• You can ask us to transfer a ticket to someone else. [Transfer process and any deadline to be confirmed.]
• The right to cancel within 14 days does not apply to tickets for leisure events on a specific date.

5. If the festival is cancelled or changed

If we cancel the whole festival, we'll refund the face value of your tickets and any extras bought from us. The line-up, stage times and site layout may change, and changes to the line-up don't entitle you to a refund. If a whole day is cancelled, [refund policy for a cancelled day to be confirmed].

6. Ages

Under-16s must be accompanied by a responsible adult aged 18 or over at all times. The adult is responsible for the child throughout the festival. [Age policy to be confirmed.]

7. Entry and behaviour

• You may be asked for photo ID and your bags may be searched. We can refuse entry to anyone who won't agree to a search.
• Prohibited items include glass, weapons, fireworks, flares, drones, illegal substances and professional recording equipment.
• We may remove anyone whose behaviour puts others at risk, with no refund.
• Please follow instructions from our staff and stewards.

8. Camping, accommodation and vehicles

Camping tickets let you camp in the campsite for your ticket level. Pre-pitched tents, bell tents and vehicle pitches are for hire between the festival's arrival and departure times, and don't include festival entry. You're responsible for any damage to hired equipment.

9. Filming and photography

The festival will be filmed and photographed. By attending, you agree that you may appear in footage used to promote Archfest. [Arrangements for under-18s to be confirmed.]

10. Your belongings

Please look after your belongings. We can't accept responsibility for items lost, stolen or damaged at the festival, except where caused by our negligence.

11. Our liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't be limited by law. Otherwise, our liability to you is limited to the price you paid for your tickets.

12. Contact

Questions about these terms? Contact us.

Last updated: [date]